Welcome to the Northlight Shop FAQ page! We’re here to help make your holiday planning as magical and stress-free as possible. Below, you’ll find answers to our most commonly asked questions about our products, delivery, returns, and more. If you don’t find what you’re looking for, our festive-spirited customer service team is always ready to assist at [email protected].
🎄 About Our Products & Shop
What kind of products does Northlight Shop offer?
We specialize in everything you need to create the perfect holiday atmosphere! Our carefully curated collections include Christmas Decorations, Christmas Dining & Entertaining essentials, Christmas Lights, Christmas Outfits, Christmas Trees, and Christmas Wrapping Paper & Supplies. We focus on quality, tradition, and a touch of enchantment to bring festive magic to every home.
What brands do you carry?
We proudly offer a selection of trusted and beloved brands, including our own Northlight line, as well as Wondershop™ and National Tree Company products. Each item is chosen for its quality and ability to spark holiday joy.
📦 Ordering, Shipping & Delivery
How long does it take to process and ship my order?
All orders are processed with care within 1-2 business days at our home in Homer, US. Once dispatched, delivery times depend on the shipping method you choose.
What are my shipping options and costs?
We offer two reliable options to suit your timeline and budget:
1. Standard Shipping – $12.95
Carrier: DHL or FedEx.
Delivery Time: Typically 10-15 business days after dispatch.
Best For: Christmas Trees, Lights, and Decorations needed for a specific decorating weekend. Includes tracking.
2. Free Shipping – FREE on orders $50+
Carrier: EMS.
Delivery Time: Typically 15-25 business days after dispatch.
Best For: Planning ahead for Dining & Entertaining supplies, Wrapping Paper, or Outfits. Perfect for early birds! This option is automatically applied at checkout for qualifying orders.
1. Standard Shipping – $12.95
Carrier: DHL or FedEx.
Delivery Time: Typically 10-15 business days after dispatch.
Best For: Christmas Trees, Lights, and Decorations needed for a specific decorating weekend. Includes tracking.
2. Free Shipping – FREE on orders $50+
Carrier: EMS.
Delivery Time: Typically 15-25 business days after dispatch.
Best For: Planning ahead for Dining & Entertaining supplies, Wrapping Paper, or Outfits. Perfect for early birds! This option is automatically applied at checkout for qualifying orders.
Where do you ship to?
We are delighted to bring festive cheer globally! We ship from Homer, US, to doorsteps worldwide. Please note, we are currently unable to deliver to a few remote areas in Asia and other regions. If you have a specific location question, please contact us.
Will I receive tracking information for my order?
Yes! For Standard Shipping orders, you will receive tracking information to follow your package’s journey. For orders shipped via Free Shipping (EMS), tracking may vary by destination.
💳 Payments & Pricing
What payment methods do you accept?
We accept all major credit cards: Visa, MasterCard, and JCB, as well as PayPal for a secure and convenient checkout experience.
Are the prices on the website final?
All prices listed are in US Dollars. Any applicable taxes or customs duties for international orders are the responsibility of the customer and are not included in the item or shipping price at checkout.
♻️ Returns & Exchanges
What is your return policy?
Your satisfaction is our promise. If any item doesn’t spark joy, we offer a straightforward 15-day return policy from the date you receive your package. Items must be in original, unused condition with all packaging. Please contact our customer service team at [email protected] to initiate a return and receive instructions.
Who covers the cost of return shipping?
For returns due to a change of mind, the customer is responsible for the return shipping costs. If you receive a damaged or incorrect item due to our error, please contact us immediately, and we will gladly cover the return costs and arrange for a replacement or refund.
🔐 Account & Customer Service
How can I contact customer service?
Our friendly, festive-spirited team is here to help! You can reach us via email at [email protected]. We aim to respond to all inquiries within 1-2 business days.
Do I need an account to place an order?
You can check out as a guest. However, creating an account allows you to track your order history, save your address for faster checkout, and learn about exclusive offers.
Our Festive Promise: From our family at Northlight Shop to yours, we are dedicated to making your holiday experience magical, reliable, and filled with warmth. Every item is packed with care, just like a gift for our own family.