Welcome to Northlight Shop, where we bring festive magic to every home. Our goal is to ensure your holiday season is filled with joy, warmth, and sparkling moments. Below, you’ll find all the details about how we ship your carefully curated holiday items and our straightforward, caring returns process designed to preserve the magic of your celebrations.

Shipping Information

We carefully handpick and pack every item—from our sparkling Christmas Lights and elegant Christmas Trees to our charming Christmas Decorations and delightful Christmas Dining & Entertaining essentials—to ensure they arrive ready to create unforgettable memories.

Order Processing Time

All orders are processed within 1–2 business days (excluding weekends and holidays) after payment confirmation.

Shipping Methods & Delivery Times

We offer two reliable shipping options to serve you across the globe (excluding Asia and certain remote regions):

  • Standard Shipping – via DHL or FedEx
    • Delivery within 10–15 business days after shipment.
    • Flat rate: $12.95.
  • Free Shipping – via EMS
    • Delivery within 15–25 business days after shipment.
    • Available for orders of $50 or more.

Please note: Delivery times are estimates and may vary slightly due to customs, weather, or carrier delays, especially during peak holiday seasons.

Returns & Exchanges Policy

We want you to be absolutely thrilled with your Northlight Shop purchase. However, if something isn’t quite right, our friendly returns and exchange process is here to help—quickly and with care.

✨ Quick Policy Summary

  • Return/Exchange Window: 15 days from the date you receive your order.
  • Condition: Items must be unused, in original packaging, and in resalable condition.
  • Process: Contact us first at [email protected] to initiate a return or exchange.
  • Refund Method: Refunds are issued to the original payment method (Visa, MasterCard, JCB, PayPal).
  • Refund Timing: 5–10 business days after we receive and inspect your return.

Step-by-Step Return or Exchange Process

  1. Contact Our Customer Service Team (Within 15 Days of Delivery)
    Email us at [email protected] with your order number and item details. We’ll respond within 1–2 business days with instructions.
  2. Receive Your Return Authorization & Instructions
    We’ll provide a Return Merchandise Authorization (RMA) number and a return address. Please do not ship items back without this authorization.
  3. Pack the Item Securely
    Place the item in its original packaging with all tags, accessories, and protective materials. Include a copy of your order confirmation or the RMA number inside.
  4. Ship the Package
    Send your package to the address provided using a trackable shipping service. Return shipping costs are the customer’s responsibility, unless the return is due to our error or a defective item. Original shipping fees are non-refundable.
  5. We Process Your Return/Exchange
    Once we receive and inspect the returned item (typically within 3–5 business days), we’ll notify you via email.
    • For exchanges: We’ll ship the replacement promptly per standard shipping times.
    • For refunds: We’ll initiate the refund to your original payment method.

Refund Timeline & Method

Your refund will be processed back to the original payment method used during checkout (Visa, MasterCard, JCB, or PayPal).

  • Timing: Please allow 5–10 business days for the refund to appear in your account after we approve it. The exact time depends on your financial institution’s processing speed.
  • Note: Refunds for orders paid via PayPal will be credited to your PayPal balance.

Important Exceptions & Non-Returnable Items

To ensure the health, safety, and magic of our products for all customers, the following items cannot be returned or exchanged unless they arrive damaged or defective:

  • Personalized or Custom-Made Items: Any product that has been monogrammed, engraved, or specially customized for you.
  • Final Sale Items: Any item clearly marked as “Final Sale” on the product page.
  • Opened or Used Seasonal Consumables: This includes certain Christmas Dining & Entertaining items (e.g., opened food-safe candles, used tableware that cannot be fully sanitized).
  • Damaged Items Due to Customer Misuse: Products damaged after delivery due to improper handling, installation, or care.

Analysis Note: Our festive product focus includes intimate dining items and seasonal consumables that are central to the holiday experience but may not be suitable for resale once opened or used.

Questions? We’re All Ears, Full of Festive Cheer.

Our customer service team is dedicated to helping you. For any questions about shipping, returns, exchanges, or your order:

📧 Email: [email protected]

📍 Operating Address: 2970 Winifred Way, HOMER, US 43027

We strive to respond to all inquiries within 1–2 business days.

Thank you for being part of the Northlight Shop family. Our goal is not just to sell holiday items, but to contribute to your secure, joyful, and magical holiday moments.

Warmly,
The Northlight Shop Family
Bringing Festive Magic to Every Home