Term and Conditions

Last Updated: December 2023

1. Acceptance of Terms

By accessing and using the Northlight Shop website (www.wonderxmas.com), you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website or services.

2. Our Shop & Target Audience

Northlight Shop is a curated online destination dedicated to creating magical holiday experiences. We specialize in:

• Christmas Decorations: Handpicked ornaments and festive accents
• Christmas Dining & Entertaining: Elegant tableware and seasonal essentials
• Christmas Lights: Sparkling illumination for your home
• Christmas Outfits: Festive apparel for joyful celebrations
• Christmas Trees: Artificial trees of various styles and sizes
• Christmas Wrapping Paper & Supplies: Everything for beautiful gift presentation

Our target customers are individuals and families worldwide (excluding Asia and certain remote regions) who value quality, tradition, and the creation of warm, memorable holiday moments.

3. User Obligations and Responsibilities

As a valued member of our Northlight Shop family, you agree to:

• Provide accurate, current, and complete information during account creation and checkout
• Use the website only for lawful purposes and in accordance with these terms
• Not reproduce, duplicate, copy, or resell any part of our website or products without express written permission
• Not use our website in any way that could damage, disable, overburden, or impair our servers or networks
• Accept responsibility for all activities that occur under your account and maintain the confidentiality of your password
• Ensure that any products purchased are used in accordance with their intended purpose and safety guidelines

4. Products and Services Description

4.1 Product Information

We strive to provide accurate descriptions, images, and pricing for all products. However, slight variations in color, texture, or appearance may occur due to screen settings and manufacturing processes. If a product does not meet your expectations, please refer to our Returns & Exchanges policy in Section 7.

4.2 Seasonal and Consumable Items

Certain items, particularly in our Christmas Dining & Entertaining category, are seasonal consumables. These may include food-safe candles, specialty tableware, and other intimate dining items that are central to the holiday experience but may not be suitable for resale once opened or used.

5. Orders and Payment Terms

5.1 Order Process

When you place an order, you are making an offer to purchase goods under these Terms and Conditions. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in product or pricing information, or suspected fraudulent activity.

5.2 Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. Your payment information is encrypted and transmitted without being stored on our servers.

5.3 Pricing and Taxes

All prices are listed in US dollars. We are not responsible for any customs duties, taxes, or fees imposed by your country of residence. These charges are the customer’s responsibility.

6. Shipping and Delivery

6.1 Order Processing

All orders are processed within 1–2 business days (excluding weekends and holidays) after payment confirmation.

6.2 Shipping Methods

We offer two reliable shipping options to serve you across the globe (excluding Asia and certain remote regions):

1. Standard Shipping – via DHL or FedEx
   • Delivery within 10–15 business days after shipment
   • Flat rate: $12.95
2. Free Shipping – via EMS
   • Delivery within 15–25 business days after shipment
   • Available for orders of $50 or more

6.3 Delivery Estimates

Delivery times are estimates and may vary slightly due to customs procedures, weather conditions, or carrier delays, especially during peak holiday seasons. We carefully handpick and pack every item to ensure they arrive ready to create unforgettable memories.

7. Returns, Exchanges, and Refunds

7.1 Return/Exchange Window

We want you to be absolutely thrilled with your Northlight Shop purchase. If something isn’t quite right, you may initiate a return or exchange within 15 days from the date you receive your order.

7.2 Return Conditions

To be eligible for return or exchange, items must be:

• Unused and in resalable condition
• In their original packaging with all tags, accessories, and protective materials

7.3 Non-Returnable Items

To ensure the health, safety, and magic of our products for all customers, the following items cannot be returned or exchanged unless they arrive damaged or defective:

• Personalized or custom-made items (monogrammed, engraved, or specially customized)
• Items marked as “Final Sale” on the product page
• Opened or used seasonal consumables (as described in Section 4.2)
• Products damaged after delivery due to improper handling, installation, or care

7.4 Return Process

1. Contact us first at [email protected] with your order number and item details within 15 days of delivery.
2. We’ll provide a Return Merchandise Authorization (RMA) number and return address.
3. Pack the item securely in its original packaging with all accessories.
4. Ship the package to the address provided using a trackable service.
5. Return shipping costs are the customer’s responsibility unless the return is due to our error or a defective item.

7.5 Refund Timeline

Once we receive and inspect your return (typically within 3–5 business days), we’ll notify you via email. Refunds are issued to the original payment method (Visa, MasterCard, JCB, or PayPal) within 5–10 business days after approval. Original shipping fees are non-refundable.

8. Intellectual Property

All content on the Northlight Shop website, including but not limited to text, graphics, logos, images, audio clips, digital downloads, data compilations, and software, is the property of Northlight Shop or its content suppliers and is protected by international copyright laws. The “Northlight Shop” name and logo, and all related product and service names, are trademarks of Northlight Shop.

You may not use any meta tags or other hidden text utilizing Northlight Shop’s name or trademarks without our express written consent. Any unauthorized use terminates the permission or license granted by Northlight Shop.

9. Limitation of Liability

Northlight Shop shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your access to or use of, or inability to access or use, the website or any products purchased through the website.

Our total liability to you for all claims arising from or related to the website or products is limited to the amount you paid for the products at issue. Some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, so the above limitation may not apply to you.

10. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy, which explains how we collect, use, and protect your data, is incorporated into these Terms and Conditions by reference. By using our website, you consent to the processing of your information as described in our Privacy Policy.

11. Governing Law and Dispute Resolution

These Terms and Conditions shall be governed by and construed in accordance with the laws of the United States. Any disputes arising from these terms or your use of our website shall be resolved through good faith negotiations. If a resolution cannot be reached, disputes shall be settled in the courts of the appropriate jurisdiction.

12. Changes to Terms and Conditions

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Your continued use of the website after any changes indicates your acceptance of the modified terms. We encourage you to review these terms periodically.